Refund policy

Exchanges

If you are unhappy with the product (for example, a conditioner that doesn’t meet your expectations), we are happy to exchange it for a product of equal value, or offer a store credit for the purchase amount, provided it meets our return conditions above.

Return Process

1. Contact Us: Email us at tcmoisturizer@gmail.com with your order number and the reason for your return.
2. Return Authorization: We will review your return request and provide you with a return authorization number and instructions on how to return your item.
3. Return Shipping: The customer is responsible for the cost of return shipping unless the item is defective or damaged. We recommend using a trackable shipping service for your return.
4. Refunds: Once your return is received and processed, we will issue a refund to the original payment method. Please note that it may take up to 7-10 business days for the refund to appear on your account.

Non-Returnable Items

• Opened or used products (unless defective or causing a reaction)
• Gift cards or promotional items
• Sale or clearance items (unless defective)

Customer Support

If you have any questions or need assistance with a return or exchange, please reach out to our customer support team at tcmoisturizer@gmail.com . We're here to help!